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Cheetham, D W, Kaka, A P and Humphreys, G (1997) Development and implementation of a system of financial planning and control for a medium sized building contractor. Journal of Financial Management of Property and Construction, 2(01), 5–34.

Deakin, M (1997) The development of computer-based information systems for local authority property management: the underlying issues. Journal of Financial Management of Property and Construction, 2(01), 59–82.

Gunning, J G (1997) The costs and benefits of achieving business excellence in construction organisations. Journal of Financial Management of Property and Construction, 2(01), 45–58.

  • Type: Journal Article
  • Keywords: business excellence; Total Quality Management; benchmarking; cost benefit analysis; construction organisations
  • ISBN/ISSN: 1366-4387
  • URL: http://www.emeraldinsight.com/journals.htm?issn=1366-4387
  • Abstract:
    Business excellence links the principles of Total Quality Management (TQM) to a wider perspective of the needs of the stakeholders of an organisation. It represents a holistic view of managing a business in terms of both enablers and results (causes and effects). The paper first examines the Process of Total Quality Management (TQM) and the criteria normally embodied within it. It discusses how and where TQM can be applied to the construction process and investigates the requirements of a TQM programme. The benefits are then assessed, with emphasis upon the various methodologies of quantifying these. The paper looks at a range of measures of quality including benchmarking and self-assessment, and investigates the costs of implementing the business excellence philosophy within construction organisations. It sets out a framework for comparing costs and benefits, and ends with an assessment of the likely achievement of true business excellence in the Construction Industry using a cohesive and integrated approach to improvement of every aspect of an organisation.

Lowe, J G (1997) Insolvency in the UK construction industry. Journal of Financial Management of Property and Construction, 2(01), 83–112.

Mansfield, J R (1997) Authorised property unit trusts: opportunities and threats. Journal of Financial Management of Property and Construction, 2(01), 35–44.